Question 1

Can I program or schedule the countdown timer?

Accepted Answer

Yes. You can program XTimer by scheduling multiple timers or linking them together so that one starts right when the other one ends. This feature is available on the web version. You can also start a timer at a specific time and date by clicking the gear icon on the individual timer, selecting the "Scheduled" trigger, and choosing a time and date. If the time has already passed, the date will be automatically set for the next day. This automation tool is useful for creating a series of timed events or presentations.

Question 2

Can attendees send questions to the presenter?

Accepted Answer

Yes. Simply share the link or QR code available on the controller page (right under the message column) and your audience will be able to send questions that will automatically turn into messages. You can then edit and reorganize the order of the messages and show them one at a time to speakers.

Question 3

Can I use the timer in different time zones?

Accepted Answer

Yes. The timers can be shared with anyone, anywhere, and they will always adjust to the time settings of the user's browser. You don't need to worry about displaying the wrong time for people in other time zones. It will always adjust to the local time automatically. And you can either let XTimer display a localized time format or manually choose a 12h or 24h format by going to "Menu" and then "Settings" on the controller page.

Question 4

Can I change the colors and customize the timer?

Accepted Answer

Yes. You can fully customize the colors, background and fonts of the timer. The customization options are available with the Premium license.

Question 5

Can I use XTimer without internet?

Accepted Answer

Yes. It runs a webserver on your computer so devices on the network can access XTimer via its IP address, even without internet. You can download the desktop app here. License keys can be viewed directly on the dashboard.

Question 6

Is there a count-up option?

Accepted Answer

Yes. There are several options for timer appearance, including count-up. To select this option, click on the dropdown menu below the duration on the individual timer and select "Count Up".

Question 7

Can I use XTimer for free?

Accepted Answer

Yes. You can use XTimer for free. The free version of XTimer allows you to use all of the basic features, including creating and running timers, scheduling timers, and linking timers together. However, the free version does not include access to the Pro and Premium features, such as additional customization options, importing and exporting timer data, and real-time control of timers from more than three devices at the same time.

Question 8

Can I download a proper invoice?

Accepted Answer

Yes. You can download a proper invoice for your XTimer purchases. Simply go to the "Billing" tab on your user profile, where you will see a list of your current and past purchases. Each payment includes a link to the receipt page, where you can enter your business address and tax number (if applicable). Once this information is entered, a proper invoice will be generated for you to download.

Question 9

Can I share the event agenda with others?

Accepted Answer

Yes. Every room comes ready with a shareable agenda link for your attendees to access anytime. You can also send collaborative links to team members and delegate administrative tasks during events.

Question 10

Is it possible to only show the clock (time of day)?

Accepted Answer

Yes. Simply click on the dropdown menu below the duration of a timer. You can then select different timer appearances, such as time of day or a combination of ToD and a countdown or count-up timer.

Question 11

Can I use an API to control XTimer?

Accepted Answer

Yes. You can find all the endpoints and commands in the API Documentation.

Question 12

Can the timer play a sound or chime?

Accepted Answer

Yes. The timer can play a sound when the time is up or when it hits user-defined timestamps as it approaches 0:00, also called wrap-up time. You can choose how often the sound will play and select from a few pre-defined sounds, but it is not currently possible to upload your own sounds.

Question 13

What happens to my rooms and timers after my plan expires?

Accepted Answer

When your Pro or Premium plan expires or is canceled, your account reverts to the free use limit. This means you can only interact with the first three rooms on your dashboard and the first three timers and messages in each room. No rooms or timers will be deleted; they will remain saved in your account. Once you purchase a new plan, these rooms and timers will be unlocked and available for use again.

Question 14

Can I get a refund for tax/VAT?

Accepted Answer

Yes. We offer VAT refunds for any European businesses and recognize organizations with tax exemptions. To avoid paying VAT in the first place, make sure to enter your company details and VAT number during the payment process. Alternatively, once you purchase a subscription or license you can request a refund directly at our payment provider's page. Head to https://stripe.com to contact Stripe via their chatbox.

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